Keep your money safe & protect building work on your home.

You can initiate a SafePay transaction from inside your BookaBuilderUK account. You can either click "Pay securely with SafePay" on a particular tradesperson, or you can click the large green button on this page to initiate a transaction and enter your chosen tradespersons email address. You can pay securely with SafePay even if your chosen tradesperson is not a member of BookaBuilderUK.

You can checkout via online banking where you’ll be asked by your bank to confirm the payment. If your bank isn't listed, you can pay manually into the dedicated escrow account using the sort code and account number or IBAN listed. For small transactions, you also have the option to pay via card.

To verify, sign in to your account and click on your profile. You'll be asked to enter your personal details, take a selfie and a picture of a valid photo ID. We use Passbase, a reputable KYC provider for this step. We may also ask you to upload a copy of your ID if this check fails. Passbase is GDPR compliant, so you can be rest assured your data is safe.

The advantage of using a dedicated escrow account is that you only release the funds to the tradesperson once you are happy with the product or service provided.

Whilst the funds are in your escrow account, you are able to raise a dispute if you face any issues. It is important to note that you cannot raise a dispute regarding funds that have already been released. When the funds are released, they are sent directly to the tradespersons bank account and cannot be recovered.

This is why you should only release the funds when you are happy with the standard of the goods or service provided.

If you are happy with the service, that's great news! Simply click "release" on that transaction.

Did you know? If you have agreed milestones, you can send a partial amount to the tradesperson.

You can find out more about milestone payments in our top tips here.

Please note: The tradesperson must be verified to receive the funds directly into their bank account.

We currently accept bank transfer payments. We’ll generate a specific sort code, account number and reference number for your escrow account. For small value transactions, we also accept card payments.

You can dispute a transaction at any time by contacting our transaction partner, Trustap (keyaccounts@trustap.com). We recommend speaking to the other party first - often they could have made a mistake or they may be on holiday hence not replying. You can read more about our disputes service here.

You can raise a dispute on a particular transaction at any time by emailing keyaccounts@trustap.com. Please only dispute transactions if either the other party is completely non-responsive or is not agreeing to complete the job as agreed. Most disputes can be solved with a quick phone call.

If you decide to raise a dispute, you will receive a confirmation e-mail and one of our team members will reach out to you to request the necessary documents.

Thanks for sending the documents over! We ask both parties to reach out to eachother to come to an agreement. If after 15 business days (3 weeks) parties have not agreed to a solution, our transaction partner will make a decision on the case and distribute funds accordingly. As your trusted third party, it may take up to an additional 15 business days to come to this decision. If a party does not send us any supporting evidence or responds to a dispute being raised, we will side with the party who has provided evidence.

If you have not been able to reach a solution after 15 business days (3 weeks), our transaction partner will make a decision on the case and distribute funds accordingly. As your trusted third party, it may take up to an additional 15 business days to come to this decision.

Once funds have been released you are unable to raise a dispute. This is why it’s very important that you only release funds once you are happy. You can, of course, open proceedings with the other party but this would be separate to trustshare.

If a party does not send us any supporting evidence or responds to a dispute being raised, we will side with the party who has provided evidence.

We're sorry to hear you aren't happy with the outcome. We make decisions based on our best judgement from the supporting evidence that we have available at the time. You can open proceedings with the other party if you wish as, at this point, our service is complete.